About Our Data

Our data is provided by the Centers for Medicare and Medicaid Services (CMS). The data, including star ratings, should not be construed as an endorsement by the U.S. Department of Health and Human Services of any health care provider’s products or services or by repisodic. Star ratings and other quality metrics are limited in scope to the data sources they are derived from. A provider’s star rating on an individual measure or domain may not be reflective of that provider’s overall star rating. 

Skilled Nursing Data

CMS uses a star rating system that gives each facility a rating between 1 and 5 stars. The star ratings come from: health inspections, staffing, and quality of resident care measures. The Centers for Medicare & Medicaid Services (CMS) calculates a star rating for each of these 3 sources, along with an overall rating and a separate registered nurse rating.

Home Health Care Data

CMS uses a star rating between 1 and 5 to show people how a home health agency compares to other home health agencies on measurements of their performance. The star ratings are based on 9 measures of quality that give a general overview of performance. Across the country, most agencies fall “in the middle” with 3 or 3½ stars being the average rating across the 9 measures. A star rating higher than 3½ means that an agency performed better than average compared to other agencies. A star rating lower than 3 means that an agency’s performance was below average compared to other home health agencies. These star ratings are different from the consumer ratings that you see on websites for products like books, restaurants, or hotels that reflect averages of consumers’ opinions. Since the star rating ranks all agencies from lowest to highest, some agencies will be ranked below others even though they're providing good quality care.

Using the star rating with other information

The CMS data and star rating system can give you important information and help you compare post-acute care providers by topics you consider most important, but isn't a substitute for personal choice and preference. This data is meant to enable and empower patients to choose the best facility for them. For example, some patients and families prefer to visit facilities in person, and this is encouraged when feasible. We encourage patients, families, and healthcare providers to use the star ratings together with other sources of information, such as consumer reviews that we have aggregated from Google, Facebook, and Yelp. Please visit our blog to find more advice on how to choose the best post-acute care facility.

For more information on data sources and a more detailed explanation of the ratings and quality methodologies, please refer to: www.cms.gov and  data.medicare.gov

Partner Third Party Reviews

repisodic acknowledges that third party reviews displayed on a facility’s repisodic profile page cannot be controlled or moderated by our organization. Furthermore, due to data and API usage restrictions, we cannot always display each and every review that contributes to a facility’s overall third party star rating that is displayed on our site. However, we still choose to display these reviews, consistent with our mission to provide our visitors with the most holistic picture possible of post-acute care facilities. We use data from a variety of public and proprietary sources to create our facility profiles. These reviews are readily and publicly available on the internet, which is why we display them.

Third party reviews (Google, Yelp, Facebook) are removed from repisodic partner profiles as the content becomes curated and customized by our facility partners. Our rationale for this is that because these profiles are now customized by our partners, it is important to be able to control and moderate all profile components.

Partner repisodic Reviews

Partner profiles receive and display reviews from only verified users who use the repisodic rating system built into our platform. This allows us to maintain a fair system for partner profile reviews. While we do not allow partners to submit their own reviews or to remove negative reviews, we maintain a process to monitor reviews and will take the appropriate action if a review is deemed to be inappropriate.